Next Level IT Teleservices, a call center operator in the Philippines, announced last week that it is looking to hire experienced telemarketers and customer service representatives for inbound and outbound telemarketing services.
NLIT Teleservices, along with US based outsourcing partner HRS Telemarketing Services, announced last week that it is hiring experienced telemarketers and customer service representatives for both inbound and outbound telemarketing campaigns. "We are looking to hire college educated and friendly customer service assistants" said Human Resources manager Faith Tondares. "We are looking for virtual assistants who can handle telemarketing, data entry, and customer service".
Partnering with NLIT, HRS Telemarketing Services opened an inbound call center in the Philippines in 2008, but is expanding its outbound call center services this year. The telemarketing services company specializes in outsourcing services such as order taking, data entry, and live chat services. The telemarketing company launched a blog earlier this year to help outsourcing clients get the most out of their services. HRS sees growth in insurance appointment setting and lead generation for mortgage applications.
"If you have experience working for inbound call centers or other telemarketing companies, we would love to hear from you", added Ms. Tondares.
Monday, February 8, 2010
Friday, February 5, 2010
Wipro on Buying Spree?
It seems clear that Wipro is attempting to expand its global operations by means of takeovers. Wipro Consumer Care and Lighting, a division of business process outsourcing firm Wipro Ltd., is pursuing Nigerian skin care company Tura International. Tura began as a division of The Lornamead Group. Wipro is already buying Lornamead from Yardley. As both Yardley and Tura are owned by the same promoter, the financial transactions could be bundled together. Wipro was due to close the Yardley deal by December, but it isn't clear if the transaction has processed.
Thursday, February 4, 2010
When Will the China Bubble Burst?
Many people in the US and around the world are fascinated by China, its population of 1.3 billion, growth over the past decade, and its ability to seemingly weather the storm of the global recession. China's apparently unshakable growth has impressed economists and politicians everywhere. Free-marketeers who typically shun government involvement in industry in their homelands, have praised China for its approach and involvement in industrial policy. Despite China's rise to become an economic superpower, it still has rookie status, and appears to be making rookie economic errors.
Last week the Chinese government announced that it will be forced to pump the brakes on its booming economy. It seems that Chinese officials are beginning to recognize the massive bubble they may have created through massive stimulus.
The gigantic stimulus package implemented last year now represents about 14% of GDP. The government has poured money into infrastructure and capacity improvements. This spending is on top of the tremendous amount of money spent on infrastructure over the past ten years. Don't get me wrong, there are surely long-term benefits to having improved highways, high-speed railroads, and more hospitals. But government traditionally does a poor job of allocating capital, especially this much and this fast.
As an example of the overcapacity the stimulus has created, Chinese excess capacity in cement is greater than the combined consumption by the United States, Japan, and India combined.
Also, Chinese idle production of steel is greater than the production capacity of Japan and South Korea combined. Similarly disturbing statistics are true for many other industrial commodities. The enormous stimulus amplified problems that already existed to financial-crisis levels. China is a less shiny but more drastic version of Dubai.
There is speculation that the Chinese consumer will pick up the demand slack for the U.S. and European consumers who are deleveraging and buying fewer Chinese-made goods. This may happen, but it will take decades. The U.S. and European consumers are two-thirds of much larger economies.
Additionally, China has manipulated its currency to achieve growth. If China had let its currency appreciate during the past decade, its exports would have become more expensive, and demand for Chinese products would have declined. Had China let its currency to price at market levels, there is little chance that its economy have grown at 10% annual pace. The purchasing power of Chinese consumers, who represent only about a third of the Chinese economy, is significantly undermined by the undervalued renminbi.
How long do you think will it last?
Last week the Chinese government announced that it will be forced to pump the brakes on its booming economy. It seems that Chinese officials are beginning to recognize the massive bubble they may have created through massive stimulus.
The gigantic stimulus package implemented last year now represents about 14% of GDP. The government has poured money into infrastructure and capacity improvements. This spending is on top of the tremendous amount of money spent on infrastructure over the past ten years. Don't get me wrong, there are surely long-term benefits to having improved highways, high-speed railroads, and more hospitals. But government traditionally does a poor job of allocating capital, especially this much and this fast.
As an example of the overcapacity the stimulus has created, Chinese excess capacity in cement is greater than the combined consumption by the United States, Japan, and India combined.
Also, Chinese idle production of steel is greater than the production capacity of Japan and South Korea combined. Similarly disturbing statistics are true for many other industrial commodities. The enormous stimulus amplified problems that already existed to financial-crisis levels. China is a less shiny but more drastic version of Dubai.
There is speculation that the Chinese consumer will pick up the demand slack for the U.S. and European consumers who are deleveraging and buying fewer Chinese-made goods. This may happen, but it will take decades. The U.S. and European consumers are two-thirds of much larger economies.
Additionally, China has manipulated its currency to achieve growth. If China had let its currency appreciate during the past decade, its exports would have become more expensive, and demand for Chinese products would have declined. Had China let its currency to price at market levels, there is little chance that its economy have grown at 10% annual pace. The purchasing power of Chinese consumers, who represent only about a third of the Chinese economy, is significantly undermined by the undervalued renminbi.
How long do you think will it last?
Tuesday, February 2, 2010
Teleperformance Opens Call Center in Philippines
Business process outsourcing firm Teleperformance announce that it will open its seventh call center in the Philippines. The call center will be located in Quezon City, and will officially open in May. The new center is expected to staff 1,200, bringing the total number of Teleperformance employees in the Philippines to 13,000. This newest center will provide services including customer service and help desk/tech support to clients via inbound phone calls, e-mail, and Web chat.
Teleperformance is a French contact center-based customer relationship management service (CRM) provider. In its call centers, the Company uses a variety of distance sales media, including fixed and mobile telephone lines, SMS, e-mail, and fax. Its services to businesses include rolling out customer acquisition, customer care, tech support and debt collection programs on their behalf. Teleperformance SA offers its expertise in such fields as marketing, human resources, technology, quality and operational management. As of December 31, 2008, it had 248 contact centers in 46 countries worldwide.
Teleperformance is a French contact center-based customer relationship management service (CRM) provider. In its call centers, the Company uses a variety of distance sales media, including fixed and mobile telephone lines, SMS, e-mail, and fax. Its services to businesses include rolling out customer acquisition, customer care, tech support and debt collection programs on their behalf. Teleperformance SA offers its expertise in such fields as marketing, human resources, technology, quality and operational management. As of December 31, 2008, it had 248 contact centers in 46 countries worldwide.
Thursday, January 28, 2010
TeleTech Hiring Customer Service Reps
TeleTech Holdings, a global provider of onshore, and offshore business process outsourcing (BPO) services says it plans to hire up to 400 customer service positions in the next month in Stockton, California. As of December 31, 2008, the Company provided services from nearly 40,000 workstations across 83 call centers in 17 countries. TeleTech has approximately 100 global clients. The Company provides a variety of BPO services for its clients and support approximately 250 different BPO programs.
Teletech will hold a job fair Wednesday, Jan. 27, and Thursday, Jan. 28. TeleTech is hiring for what’s called “Coverage Follow-Up” or CFU. The CFU campaign will be comprised of mostly outbound telemarketing calls to residents to qualify census data. The customer service representatives will be tasked with providing outbound call center support for the 2010 Census. Teletech is looking for agents who are bilingual in English and at least one other language. The company will pay a starting wage of $15.97 per hour including benefits.
Teletech will hold a job fair Wednesday, Jan. 27, and Thursday, Jan. 28. TeleTech is hiring for what’s called “Coverage Follow-Up” or CFU. The CFU campaign will be comprised of mostly outbound telemarketing calls to residents to qualify census data. The customer service representatives will be tasked with providing outbound call center support for the 2010 Census. Teletech is looking for agents who are bilingual in English and at least one other language. The company will pay a starting wage of $15.97 per hour including benefits.
Wednesday, January 27, 2010
Predictable Profitability
BPO Company discusses 2009, 2010
Convergys Corporation outlined part of its 2010 agenda and reviewed 2009 results on a conference call yesterday. Earlier this week, we noted that Convergys plans to reduce its workforce across its operations. The business process outsourcing company said the job cuts were “not a major staff reduction.”
“We are taking difficult but necessary actions to further streamline costs and pursue operating improvements,” said CEO David Dougherty. “This should result in Customer Management margin expansion, double-digit margins in Information Management and HR Management profitability this year.” Dougherty declared "predictable profitability" to be its primary mission in 2010. The company told investors it plans to boost spending on research and development, and increase its salesforce.
For example, Convergys held a job fair on Jan. 13 to hire more than 100 full-time workers for its Lake Mary, Fla., call center.
Convergys provides customer service and sales support to several companies under contracts that are serviced by the Lake Mary call center.
New hires will be provided with training and benefits, including tuition reimbursement, a 401(k) plan option, and unpaid time off.
On the call, the company also announced that for FY 2010, it expects revenue of around $2.6 billion, EBITDA to be in the range of $330-$360 million and earnings per diluted share (EPS) to be in the range of $1.05-$1.20.
Convergys reversed a year-ago loss for its fourth quarter, partly due to restructuring two contracts and initiating a plan to streamline its operations. The company posted fourth-quarter net income of $41.6 million, or 33 cents per share, compared to a net loss of $29.3 million, or 24 cents per share, in the year-ago quarter. Revenues fell to $684.4 million from $703.7 million. Analyst expectations were an EPS of 31 cents, with top-line revenues of $663.7 million.
Convergys said it restructured the second of two global human resources contracts during the quarter, to eliminate future implementation obligations and liability for services that aren’t yet operational.
In 2009, Convergys reported a loss of $77.3 million, or 63 cents per share, compared to a net loss of $92.9 million, or 75 cents per share, in 2008. Revenues increased slightly to $2.83 billion from $2.79 billion.
Convergys Corporation outlined part of its 2010 agenda and reviewed 2009 results on a conference call yesterday. Earlier this week, we noted that Convergys plans to reduce its workforce across its operations. The business process outsourcing company said the job cuts were “not a major staff reduction.”
“We are taking difficult but necessary actions to further streamline costs and pursue operating improvements,” said CEO David Dougherty. “This should result in Customer Management margin expansion, double-digit margins in Information Management and HR Management profitability this year.” Dougherty declared "predictable profitability" to be its primary mission in 2010. The company told investors it plans to boost spending on research and development, and increase its salesforce.
For example, Convergys held a job fair on Jan. 13 to hire more than 100 full-time workers for its Lake Mary, Fla., call center.
Convergys provides customer service and sales support to several companies under contracts that are serviced by the Lake Mary call center.
New hires will be provided with training and benefits, including tuition reimbursement, a 401(k) plan option, and unpaid time off.
On the call, the company also announced that for FY 2010, it expects revenue of around $2.6 billion, EBITDA to be in the range of $330-$360 million and earnings per diluted share (EPS) to be in the range of $1.05-$1.20.
Convergys reversed a year-ago loss for its fourth quarter, partly due to restructuring two contracts and initiating a plan to streamline its operations. The company posted fourth-quarter net income of $41.6 million, or 33 cents per share, compared to a net loss of $29.3 million, or 24 cents per share, in the year-ago quarter. Revenues fell to $684.4 million from $703.7 million. Analyst expectations were an EPS of 31 cents, with top-line revenues of $663.7 million.
Convergys said it restructured the second of two global human resources contracts during the quarter, to eliminate future implementation obligations and liability for services that aren’t yet operational.
In 2009, Convergys reported a loss of $77.3 million, or 63 cents per share, compared to a net loss of $92.9 million, or 75 cents per share, in 2008. Revenues increased slightly to $2.83 billion from $2.79 billion.
Tuesday, January 26, 2010
Convergys Cutting Jobs
Convergys Corp announced yesterday that it will undertake a global restructuring process which will include layoffs. Convergys operates 82 call centers around the globe, and employs about 70,000. The business process outsourcing company wouldn't specify an exact number of job cuts, but said the layoffs have already begun. Locations that will see cuts were not specified. The news comes as a surprise to some as the BPO industry is expected to show significant growth in 2010, and other companies have outlined plans to increase payroll. Convergys specializes in Customer Management - customer service and telemarketing, Information Management - consulting services, and Human Resources Management - payroll and recruiting outsourcing.
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