Convergys Cutting Jobs

Convergys Corp announced yesterday that it will undertake a global restructuring process which will include layoffs. Convergys operates 82 call centers around the globe, and employs about 70,000. The business process outsourcing company wouldn't specify an exact number of job cuts, but said the layoffs have already begun. Locations that will see cuts were not specified. The news comes as a surprise to some as the BPO industry is expected to show significant growth in 2010, and other companies have outlined plans to increase payroll. Convergys specializes in Customer Management - customer service and telemarketing, Information Management - consulting services, and Human Resources Management - payroll and recruiting outsourcing.