Sitel Says "FU"

Raising the Bar on Expectations?

BPO company Sitel is closing a call center in Port Arthur, Texas this week. The outsourcing company will slash more than 250 jobs in the process. Spokesman Andrew Kokes said they are shutting down the call center due to "changing business needs of a client and is in no way reflective of the quality of customer care." - READ: save money. In a related story, there are still call centers in the US.


The call center was supposed to close in June, but Sitel postponed the ax job until now.


However, the former call center employees might have found an opening. There might be four job openings at a Sitel call center in the Philippines. The business process outsourcing company recently suspended four customer service representatives for sending obscene text messages to customers of one of the company's clients. The call center agents sent out a "FU" message to five of Telecom New Zealand's clients...literally.