Business process outsourcing firm Teleperformance announce that it will open its seventh call center in the Philippines. The call center will be located in Quezon City, and will officially open in May. The new center is expected to staff 1,200, bringing the total number of Teleperformance employees in the Philippines to 13,000. This newest center will provide services including customer service and help desk/tech support to clients via inbound phone calls, e-mail, and Web chat.
Teleperformance is a French contact center-based customer relationship management service (CRM) provider. In its call centers, the Company uses a variety of distance sales media, including fixed and mobile telephone lines, SMS, e-mail, and fax. Its services to businesses include rolling out customer acquisition, customer care, tech support and debt collection programs on their behalf. Teleperformance SA offers its expertise in such fields as marketing, human resources, technology, quality and operational management. As of December 31, 2008, it had 248 contact centers in 46 countries worldwide.
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