A recent study by KPMG, a global consulting agency, found that over 75% of business process outsourcing companies have been slow to address liabilities coming from data breaches.
KPMG claims that nearly half of outsourcers are constructing contracts to place any liabilities that arise from weaknesses in the BPO's infrastructure is directed towards the offshore firm.
The study analyzed corporations on the degree of inherent risks along lines of service including payroll, customer service, and accounting, and how agents stand up to background checks.
In India, the BPO industry has seen exponential growth in the past decade, surging from under $2 billion, to a current estimation of around $15 billion.
Analysts expect the growth to continue, albeit at a slightly slower pace. Over the next decade, the industry is expected to quadruple.
However, less than half of the companies surveyed require firms to disclose new potential threats and weaknesses in their product portfolios.
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