India's largest business conglomerate, Tata Consultancy Services, opened a 400 seat call center in Manila on Thursday. Tata hopes its first call center in Southeast Asia will grow to approximately 1,000 seats in just over two years.
TCS hopes that its new call center will diversify its offerings. The Philippines has been taking market share from India in voice related services, as US clients increasingly prefer call centers in the Philippines.
Currently, the Philippines BPO sector is second in size only to India, and currently employs approximately 450,000 people.
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